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A Conceptual Framework for an Integrated Information System to Enhance Urban Mobility

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  • Sérgio-Pedro Duarte

    (INESC TEC, Faculty of Engineering, University of Porto, Portugal)

  • Jorge Pinho de Sousa

    (INESC TEC, Faculty of Engineering, University of Porto, Portugal)

  • Jorge Freire de Sousa

    (INESC TEC, Faculty of Engineering, University of Porto, Portugal)

Abstract

The multiplicity of stakeholders in urban contexts can greatly increase the complexity of transportation systems. Since all stakeholders depend, to varying degrees, on the same data to get the information for their mobility, this work considers that an integrated information system, focused on their different needs, will significantly improve the efficiency of transportation systems. A stakeholder-focused system makes the provided information more relevant, while an integrated system fosters the sharing of the data that generates this information. To build such a system, a conceptual framework focused on stakeholders and their decision processes was developed. This new framework takes advantage of existing ones, such as the Zachman framework, the Enterprise Architecture Design, and the Multilevel Service Design. The proposed multidisciplinary approach, putting together information systems (IS) and service design concepts, has considerable potential in ensuring that the right information reaches each stakeholder at the right time.

Suggested Citation

  • Sérgio-Pedro Duarte & Jorge Pinho de Sousa & Jorge Freire de Sousa, 2021. "A Conceptual Framework for an Integrated Information System to Enhance Urban Mobility," International Journal of Decision Support System Technology (IJDSST), IGI Global, vol. 13(4), pages 1-17, October.
    • Handle: RePEc:igg:jdsst0:v:13:y:2021:i:4:p:1-17
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