Driven by a Social and Interactional Routine: Responding to a Mobile Phone Summons in a Car

The article reports findings from a qualitative study that draws on the methods of conversation analysis and on audio-video recordings of ordinary, real-life, non-experimental driving situations. The article shows what happens in a car after a mobile phone summons, i.e., the initial ring or beep of a car occupant’s phone. It identifies three phases (i.e., orienting to, locating and handling a phone) that follow the summons and lead to an attempt at verbally responding to the summons. It is shown that the ringing of a phone (indicating an incoming call) or the beeping of a phone (indicating an incoming text message), as a socially and interactionally significant action, is treated as requiring a more or less immediate response. It is argued that this routinization of responding to a summons explains drivers’, and possible passengers,’ use of a mobile phone while traveling in a car.