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Website Adoption for Agritourism Companies: Key Features and Perceptions of Customers

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  • Margherita Angioni

    (Carlo Bo University of Urbino, Urbino, Italy)

  • Fabio Musso

    (Urbino University, Urbino, Italy)

Abstract

The purpose of this article is to analyze the influence of the key features of agritourism companies' websites on customers purchasing decision-making process, by measuring the level of perceived relevance and satisfaction of customers about the website's features. Empirical research was conducted based on a four-stage website adoption model, adapted from previous literature. A web-based questionnaire was addressed to a sample of Italian tourists who experienced a stay at an agritourism after selecting it through the website. By combining the perceived satisfaction and importance attributed to a series of website features, the priorities to take into account to design a website and to establish its main on-line services have been identified. In order to identify which variables have more influence in defining the overall evaluation of a website, a regression analysis was conducted. This study provides useful guidance on the main features of a website on which investments for improvement may be addressed, and which on-line services should be activated.

Suggested Citation

  • Margherita Angioni & Fabio Musso, 2018. "Website Adoption for Agritourism Companies: Key Features and Perceptions of Customers," International Journal of Applied Behavioral Economics (IJABE), IGI Global, vol. 7(4), pages 54-69, October.
  • Handle: RePEc:igg:jabe00:v:7:y:2018:i:4:p:54-69
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    Cited by:

    1. Thomas Streifeneder & Christian Hoffmann & Philipp Corradini, 2023. "The future of agritourism? A review of current trends of touristic commercialisation in rural areas," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 71(1), pages 93-119, August.

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