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The regulation of product quality in the public utilities and the Citizen's Charter

Author

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  • Laura Rovizzi
  • David Thompson

Abstract

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Suggested Citation

  • Laura Rovizzi & David Thompson, 1992. "The regulation of product quality in the public utilities and the Citizen's Charter," Fiscal Studies, Institute for Fiscal Studies, vol. 13(3), pages 74-95, August.
    • Handle: RePEc:ifs:fistud:v:13:y:1992:i:3:p:74-95
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    Cited by:

    1. Trischler, Jakob & Lohmann, Gui, 2018. "Monitoring quality of service at Australian airports: A critical analysis," Journal of Air Transport Management, Elsevier, vol. 67(C), pages 63-71.
    2. Luigi Benfratello & Alberto Iozzi & Paola Valbonesi, 2009. "Technology and incentive regulation in the Italian motorways industry," Journal of Regulatory Economics, Springer, vol. 35(2), pages 201-221, April.
    3. Adler, Nicole & Forsyth, Peter & Mueller, Juergen & Niemeier, Hans-Martin, 2015. "An economic assessment of airport incentive regulation," Transport Policy, Elsevier, vol. 41(C), pages 5-15.
    4. Angela S. Bergantino & Etienne Billette De Villemeur & Annalisa Vinella, 2011. "Partial Regulation in Vertically Differentiated Industries," Journal of Public Economic Theory, Association for Public Economic Theory, vol. 13(2), pages 255-287, April.
    5. Vinh Sum Chau & Barry J. Witcher, 2005. "Implications of Regulation Policy Incentives for Strategic Control: An Integrative Model," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 76(1), pages 85-119, March.
    6. Kai Li & Cheryl Long & Wei Wan, 2019. "Public Interest or Regulatory Capture: Theory and Evidence from China’s Airfare Deregulation," Working Papers 2019-01, Wang Yanan Institute for Studies in Economics (WISE), Xiamen University.
    7. Sappington, David E.M. & DEC, 1994. "Principles of regulatory policy design," Policy Research Working Paper Series 1239, The World Bank.
    8. Li, Kai & Long, Cheryl & Wan, Wei, 2019. "Public interest or regulatory capture: Theory and evidence from China’s airfare deregulation," Journal of Economic Behavior & Organization, Elsevier, vol. 161(C), pages 343-365.
    9. Jones, Philip R. & Cullis, John G., 1996. "Decision making in quasi-markets: A pedagogic analysis," Journal of Health Economics, Elsevier, vol. 15(2), pages 187-208, April.
    10. Gianni De Fraja & Alberto Iozzi, 2008. "The Quest for Quality: A Quality Adjusted Dynamic Regulatory Mechanism," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 17(4), pages 1011-1040, December.
    11. Senguttuvan, P.S, 2005. "Impact of Air Transport Liberalization and the role of framing Economic Mechanism in Airport Regulation and Competition – Modern Approach towards Regulating Public Utility Industry," 46th Annual Transportation Research Forum, Washington, D.C., March 6-8, 2005 208168, Transportation Research Forum.
    12. Starkie, David, 2002. "Airport regulation and competition," Journal of Air Transport Management, Elsevier, vol. 8(1), pages 63-72.

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