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Disclosing harmful patient safety incidents with proactive compensation offer: how do patients respond in Japan?

Author

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  • Xiuzhu Gu
  • Mingming Deng

Abstract

Disclosure of harmful incidents is important as patients have the right to know the truth. This study aims to explore the impacts of partial and full disclosure, alongside proactive compensation offers on Japanese patients' reactions. A questionnaire survey was conducted using two fictitious cases with four types of disclosure scenarios. Participants were asked inquired about the actions they would be inclined to take if they were the ones affected. A total of 543 responses to the moderate and 587 responses to the severe harm case were collected. The findings in this study suggest that similar reactions were observed from Japanese patients after receiving full or partial disclosure. In addition, proactive compensation offers had a mitigation effect on patient complaints complains and lawsuits. Therefore, for Japanese healthcare providers, such evidence could relieve their fear of patients' reactions after full disclosure; and for healthcare organisations, it is recommended that proactive compensation offers be included alongside disclosure programs.

Suggested Citation

  • Xiuzhu Gu & Mingming Deng, 2024. "Disclosing harmful patient safety incidents with proactive compensation offer: how do patients respond in Japan?," International Journal of Reliability and Safety, Inderscience Enterprises Ltd, vol. 18(4), pages 321-336.
    • Handle: RePEc:ids:ijrsaf:v:18:y:2024:i:4:p:321-336
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