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QMS and biosecurity measures in Peruvian services companies during the COVID-19 pandemic

Author

Listed:
  • Jorge B. Benzaquen
  • Beatrice E. Avolio
  • Juan Weston

Abstract

This research presents the results of a comparative analysis related to the adoption of measures to prevent and control the spread of the COVID-19 pandemic between services companies with/without ISO 9001 quality management systems (QMSs). For this purpose, an empirical study was conducted with a sample of 648 Peruvian services companies. Data were collected using questionnaires based on four measures against COVID-19: preventive actions, protocols, biosecurity processes and risk management. Descriptive and inferential techniques were implemented to analyse the data. The study found that companies with ISO 9001 scored higher than non-certified companies in the implementation of the four analysed measures against COVID-19. However, these differences were not significant in the case of protocols and risk management. Overall, this study empirically assessed the importance of having a QMS to meet more quickly and effectively government requirements during contingencies such as a global health crisis.

Suggested Citation

  • Jorge B. Benzaquen & Beatrice E. Avolio & Juan Weston, 2025. "QMS and biosecurity measures in Peruvian services companies during the COVID-19 pandemic," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 44(2), pages 160-177.
    • Handle: RePEc:ids:ijpqma:v:44:y:2025:i:2:p:160-177
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