IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v43y2024i2p226-250.html
   My bibliography  Save this article

Which key action plans should be prioritised for SME retail entities in navigating business during the COVID-19 pandemic?

Author

Listed:
  • Elia Oey
  • Jason Auryn Ho
  • Dennis Wilson
  • Benyamin Suwito Rahardjo

Abstract

The worldwide retail industry has experienced tremendous shift due to the COVID-19 pandemic, triggered by changes in consumer behaviour and limitations in their operations. This research aims to identify the key action plans required by small and medium-sized retail entities in the Greater Jakarta area dealing with disruptions caused by the COVID-19 pandemic. Defining the 'key action plans' was conducted using our proposed 'specific-generic-specific' conceptual approach. Eight dimensions from the model of culture were used as a specific starting point in identifying key challenges faced by various retail SME. Various action plans were then gathered through an open questionnaire and condensed into 19 key action plans. The key action plans were then analysed with simultaneous importance performance analysis and Eisenhower matrix. The result showed seven essential key action plans for mitigating the effects of the COVID-19, two related to external collaboration for survival and one for gaining internal efficiency.

Suggested Citation

  • Elia Oey & Jason Auryn Ho & Dennis Wilson & Benyamin Suwito Rahardjo, 2024. "Which key action plans should be prioritised for SME retail entities in navigating business during the COVID-19 pandemic?," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 43(2), pages 226-250.
    • Handle: RePEc:ids:ijpqma:v:43:y:2024:i:2:p:226-250
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=141892
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:43:y:2024:i:2:p:226-250. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.