IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v42y2024i4p485-518.html
   My bibliography  Save this article

Investigating customers' continuous use of online food delivery services in the post-pandemic world: extended technology continuance theory

Author

Listed:
  • Razib Chandra Chanda
  • Ali Vafaei-Zadeh
  • Syafrizal Syafrizal
  • Haniruzila Hanifah

Abstract

This research investigates the predictors of customers' intention to continue using online food delivery services in the post-pandemic world. A purposive sampling technique was utilised to obtain 356 responses employing a quantitative research strategy. The findings of this study reveal that expectation confirmation and perceived usefulness have a significant impact on satisfaction. Moreover, perceived usefulness and perceived ease of use significantly affect attitude. Besides, satisfaction, attitude, and performance expectancy significantly affect intention to continue using online food delivery services. However, delivery time, perceived risk, and task-technology fit do not significantly influence customers' intention to continue using online food delivery services. Moreover, satisfaction mediates the relationship between expectation confirmations and continues use of online food delivery services. This research provides theoretical contributions while also presenting practical implications for academics and practitioners working in the field of online food delivery services.

Suggested Citation

  • Razib Chandra Chanda & Ali Vafaei-Zadeh & Syafrizal Syafrizal & Haniruzila Hanifah, 2024. "Investigating customers' continuous use of online food delivery services in the post-pandemic world: extended technology continuance theory," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 42(4), pages 485-518.
    • Handle: RePEc:ids:ijpqma:v:42:y:2024:i:4:p:485-518
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=140601
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:42:y:2024:i:4:p:485-518. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.