IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v42y2024i2p170-187.html
   My bibliography  Save this article

Lean service and its implications in the quality of the service of the aircraft industry companies: a systematic review of the literature

Author

Listed:
  • Juan Carlos Quiroz-Flores
  • Jesús Cabrera-Bonilla
  • Andrés Gallardo-Mondragón
  • Martín Collao-Díaz
  • Alberto Flores-Pérez

Abstract

Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimise the quality of airline service, including lean tools. The purpose of this research is to determine what research has been carried out on the quality of service and lean service in the commercial aviation sector based on a systematic review of the literature, in order that airlines can evaluate future improvement proposals to avoid dissatisfaction generated and improve your profitability. The findings show the various dimensions that are related to lean service, giving rise to new studies, its link with the commercial aviation sector and other service areas. Likewise, lean service in this sector could be applied and focus on reducing check-in times at airports or reducing boarding times.

Suggested Citation

  • Juan Carlos Quiroz-Flores & Jesús Cabrera-Bonilla & Andrés Gallardo-Mondragón & Martín Collao-Díaz & Alberto Flores-Pérez, 2024. "Lean service and its implications in the quality of the service of the aircraft industry companies: a systematic review of the literature," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 42(2), pages 170-187.
  • Handle: RePEc:ids:ijpqma:v:42:y:2024:i:2:p:170-187
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=139160
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:42:y:2024:i:2:p:170-187. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.