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Identifying and prioritising operational performance indicators of the Ethiopian leather industry

Author

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  • Sisay Addis
  • Akshay Dvivedi
  • Birhanu Beshah

Abstract

Operational performance is essential to the success of manufacturing industries. To realise this, proper identification and prioritisation of key performance indicators has to be made to embark a rational improvement program. The present study aims to identify, propose and prioritise key performance indicators that have a high impact on production performance of the Ethiopian leather industry (ELI). Based on the literature review and expert interviews following the customer preference rating approach, this paper identified and prioritised five key operational performance indicators, namely human resources management, quality, downtime, cost and flexibility. The study result revealed that quality and flexibility are the most important indicators in order to enhance the industry's production performance. Interestingly, it has been found that cost is the least important indicator. Owing to limited resources, the results of the study would be imperative for the ELI when manufacturing strategies need to be established or improved.

Suggested Citation

  • Sisay Addis & Akshay Dvivedi & Birhanu Beshah, 2017. "Identifying and prioritising operational performance indicators of the Ethiopian leather industry," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 22(3), pages 378-394.
    • Handle: RePEc:ids:ijpqma:v:22:y:2017:i:3:p:378-394
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    Cited by:

    1. Irjayanti Maya & Azis Anton Mulyono, 2021. "Quality Management for Leather Industry to Increase Competitiveness in the Global Market," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 12(2), pages 16-30, August.
    2. Md. Abdul Moktadir & Ashish Dwivedi & Akib Rahman & Charbel Jose Chiappetta Jabbour & Sanjoy Kumar Paul & Razia Sultana & Jitender Madaan, 2020. "An investigation of key performance indicators for operational excellence towards sustainability in the leather products industry," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3331-3351, December.

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