IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v19y2016i3p319-344.html
   My bibliography  Save this article

Relationship between organisational culture, quality practices and performance: conceptual framework

Author

Listed:
  • Vishal Singh Patyal
  • Maddulety Koilakuntla

Abstract

This study aims to propose a conceptual framework to investigate the impact of organisational culture on quality practices and performance. Competing values framework has been used to capture the underlying value orientation of organisational culture and used the same to check its impact on performance. This study integrated both TQM and Six Sigma quality practices and defined a new set of infrastructure and core quality practices. In case of infrastructure practices, five practices have been identified which are top management support, customer relationship, supplier relationship, workforce management and Six Sigma role structure. Also, core practices resulted into five practices viz. quality information, product/service design, process management, Six Sigma focus on metrics and Six Sigma structured methodology. Further, a pilot study has been conducted in 40 medium scale manufacturing organisations to test the reliability of the constructs developed.

Suggested Citation

  • Vishal Singh Patyal & Maddulety Koilakuntla, 2016. "Relationship between organisational culture, quality practices and performance: conceptual framework," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 19(3), pages 319-344.
    • Handle: RePEc:ids:ijpqma:v:19:y:2016:i:3:p:319-344
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=79779
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Abdelkader Derbali & Lamia Jamel, 2018. "Determinants of performance of Tunisia insurance companies: case of life insurance," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 24(4), pages 531-542.
    2. Michael Sony & Neeta Baporikar, 2021. "Fallacies in Decision Making From an Asian Perspective," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 12(3), pages 117-132, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:19:y:2016:i:3:p:319-344. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.