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The role of trust in project-stakeholder relationships: a study of a construction project

Author

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  • Jan Terje Karlsen
  • Ketil Graee
  • Mona Jensvold Massaoud

Abstract

In construction projects, it is vital to build good relationships with the stakeholders who are identified as being the most crucial for the end results. One issue that is highlighted as particularly important for building good project-stakeholder relationships is trust. The purpose of this paper is to address the role of trust in the relationship between a construction project and its stakeholders. This paper presents an empirical study that is based on in-depth interviews that follow a semistructured approach. A Norwegian project, the New Opera House, is studied. The New Opera House is a major public construction project with a great deal of attention from the media and the public in Norway. Our results clearly show that trust plays an important role in building well-functioning relationships in a construction project. The responses from the interviews emphasise that trust has a positive impact on the interactions and communications in the relationship.

Suggested Citation

  • Jan Terje Karlsen & Ketil Graee & Mona Jensvold Massaoud, 2008. "The role of trust in project-stakeholder relationships: a study of a construction project," International Journal of Project Organisation and Management, Inderscience Enterprises Ltd, vol. 1(1), pages 105-118.
    • Handle: RePEc:ids:ijpoma:v:1:y:2008:i:1:p:105-118
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    Citations

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    Cited by:

    1. Jean Baptiste Habumuremyi & Thomas K Tarus, 2021. "Effect of Stakeholders’ Participation on Sustainability of Community Projects in Ruhango District, Rwanda," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(09), pages 429-433, September.
    2. Silas Nkundumpaye & Jean De Dieu Dushimimana, 2022. "Project Management Practices And Performance Of Agricultural Cooperatives. The Case Of Cotumu Cooperative In Gakenke District, Rwanda," Working papers 2022-42-07, Voice of Research.

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