Aligning process-based knowledge management with competencies behaviour: effects of ISO practices

The aim of this article is to present a reflection on organisational and individual employee behaviour, with its multiple dimensions, before reviewing the advantages and limitations of the knowledge management and process approach alignment. These suggestions will be illustrated and supported by reflections on the particularity of behavioural changes in a particular field, that of ISO certification. Thus, we advanced a research model, making it possible to explain the articulation between the different variables of our study based on the structural equation modelling, which aims to estimate and represent causal relationships between the variables studied. The survey was established among 250 certified companies belonging to the mechanical and electrical industry sector in Tunisia. The findings indicate that companies adopting ISO practices possess a certain organisational maturity, which has enabled them to achieve system performance. As well as employee behaviour defined in this case by sense of self-efficacy and the intention, which are positively correlated with the process approach. A key implication is that the process approach seeking to improve the competencies behaviour based on knowledge management may do well by performing organisational learning, but they can do even better by building perceptions of self-efficacy and intention.