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Labour productivity improvement under the impact of total quality management practices and innovation: evidence from Vietnam hotel industry

Author

Listed:
  • Ha Thu Nguyen
  • Anh Thi Tu Le
  • Anh Chi Phan
  • Huy Khanh Nguyen

Abstract

Labour productivity improvement, the impetus for the development of hotel service, must be assessed with organisational concentration. Different techniques have been implemented to provide an efficient and effective methodology for achieving the goal, including TQM practices and organisational innovation. The author conducted this study (within the scope of hotel service in Danang City, Vietnam with a sample of 122 hotels from one-star to five-star rated ones which concentrate on the relationship among TQM practices, innovation and labour productivity improvement. The analytical process consists of regression and path analysis which indicate that such TQM practices (process management, organisation leadership, technology adoption and sustainable workforce) are found to directly impact organisational innovation and indirectly impact labour productivity improvement. Finally, there are several important implications have been provided for the hotel service.

Suggested Citation

  • Ha Thu Nguyen & Anh Thi Tu Le & Anh Chi Phan & Huy Khanh Nguyen, 2025. "Labour productivity improvement under the impact of total quality management practices and innovation: evidence from Vietnam hotel industry," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 19(2), pages 193-219.
    • Handle: RePEc:ids:ijpmbe:v:19:y:2025:i:2:p:193-219
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