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Mapping the service quality landscape in property business: science mapping and thematic clustering

Author

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  • Sathyanarayana Kaliprasad
  • Veer P. Gangwar
  • Raj Kumar Singh

Abstract

This research aims to synthesise the literature on the service quality (SQ) landscape in the property business using bibliometric analysis. This study examines past, current, and future service quality investigations in real estate. The documents are extracted from the Scopus database, and 151 papers are chosen based on inclusion and exclusion criteria such as subject area, document type, and language. Bibliometric analysis, such as citation analysis, is performed to identify the most influential document and authors. The most prolific writers and sources are identified using productivity analysis. The four thematic clusters of service quality research in real estate are discovered using bibliographic coupling. Co-citation analysis is employed to identify citation patterns and highly referenced texts. Additionally, co-occurrence analysis is employed to create thematic trends, and word cloud highlights the frequently used keywords in service quality research in real estate. The article outlines the directions for further study.

Suggested Citation

  • Sathyanarayana Kaliprasad & Veer P. Gangwar & Raj Kumar Singh, 2024. "Mapping the service quality landscape in property business: science mapping and thematic clustering," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 18(4), pages 417-432.
    • Handle: RePEc:ids:ijpmbe:v:18:y:2024:i:4:p:417-432
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