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Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships

Author

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  • Juan Carlos Sosa Varela
  • Goran Svensson
  • Mercy Mpinganjira

Abstract

To validate a research model established by Ferro et al. (2016) in which trust and commitment are mediators between economic and non-economic satisfaction. The sample for this study comprises a total of 400 small and medium-sized Puerto Ricans enterprises from various industrial sectors. A total of 133 usable questionnaires were returned, generating a response rate of 33.25%. A research model consisting of hypothesised relationships between constructs was tested based on a survey of small and medium-sized companies in Puerto Rico. Structural equation modelling using AMOS software was used to analyse the data. Trust and commitment are mediators between economic satisfaction and non-economic satisfaction. Valid and reliable theory should be applicable across contexts and through time offering a foundation of the generality of empirical findings. It provides managerial support and guidance to assess satisfaction, trust, and commitment in business relationships. It offers a foundation of validity and reliability across contexts and through the time of a nomological framework consisting of economic and non-economic satisfaction, trust and commitment.

Suggested Citation

  • Juan Carlos Sosa Varela & Goran Svensson & Mercy Mpinganjira, 2019. "Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships," International Journal of Procurement Management, Inderscience Enterprises Ltd, vol. 12(4), pages 391-409.
    • Handle: RePEc:ids:ijpman:v:12:y:2019:i:4:p:391-409
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    Cited by:

    1. Russell KAMPANI & Pierre MOSTERT & Michelle Caroline VAN DER MERWE, 2023. "Trust And Economic Satisfaction As Antecedents, And Loyalty As Outcome, Of Small Business Customers’ Cooperation And Coordination In Banking Relationships," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(1), pages 7-24, May.

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