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Product quality pointers for small lots production: a new driver for Quality Management Systems

Author

Listed:
  • Matteo M. Savino
  • Stefano Apolloni
  • Yacine Ouzrout

Abstract

Quality Management Systems (QMS) can be a strategic tool for improving a firm's management because it allows the identification of a set of quality pointers able to monitor every process. Recent renewals of QMS have involved a redefinition of the pointers system through new processes and procedures to guarantee an effective process control and satisfaction of user's requirements. This work aims to develop a QMS methodology able to define a set of finalised pointers to objectively measure production improvements, or to define the lacks of a certain production process, especially when product personalisation is emphasised. The methodology has been applied to the production process of an SME producing motor caravans and motor homes characterised by a high level of product personalisation. The improvements obtained have been mainly related to a decrease in Non-Conformities (NCs) in production and, with the new QMS, the production processes have given the same performance with the introduction of new products.

Suggested Citation

  • Matteo M. Savino & Stefano Apolloni & Yacine Ouzrout, 2008. "Product quality pointers for small lots production: a new driver for Quality Management Systems," International Journal of Product Development, Inderscience Enterprises Ltd, vol. 5(1/2), pages 199-211.
  • Handle: RePEc:ids:ijpdev:v:5:y:2008:i:1/2:p:199-211
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    Cited by:

    1. Riya Sureka & Satish Kumar & Deepraj Mukherjee & Christina Theodoraki, 2023. "What restricts SMEs from adopting sophisticated capital budgeting practices?," Small Business Economics, Springer, vol. 60(1), pages 265-290, January.
    2. Fatima Bennouna & Driss Amegouz & Aicha Sekhari, 2021. "Investigating the Impact of QSE Integration on Process Performances: An Empirical Study in Moroccan Companies," Post-Print hal-04170942, HAL.

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