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Warranty data and effective warranty management

Author

Listed:
  • D.N.P. Murthy
  • W.R. Blischke

Abstract

Warranty serves a dual role: (i) signalling product reliability; (ii) providing assurance. Offering warranty results in additional costs to the manufacturer and this cost depends on product reliability. Effective warranty management requires making proper warranty and reliability decisions during the design stage of new product development and revising the decisions based on warranty data. This paper deals with this topic and looks at several relevant issues. It also discusses some of the issues and challenges that need to be addressed in the future.

Suggested Citation

  • D.N.P. Murthy & W.R. Blischke, 2010. "Warranty data and effective warranty management," International Journal of Product Development, Inderscience Enterprises Ltd, vol. 12(3/4), pages 202-219.
    • Handle: RePEc:ids:ijpdev:v:12:y:2010:i:3/4:p:202-219
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    Citations

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    Cited by:

    1. Mergele, Lukas & Weber, Michael, 2020. "Public employment services under decentralization: Evidence from a natural experiment," Journal of Public Economics, Elsevier, vol. 182(C).
    2. Mergele, Lukas & Weber, Michael, 2020. "Public employment services under decentralization: Evidence from a natural experiment," Journal of Public Economics, Elsevier, vol. 182(C).
    3. Paloma Acevedo & Guillermo Cruces & Paul Gertler & Sebastian Martinez, 2017. "Living Up to Expectations: How Job Training Made Women Better Off and Men Worse Off," NBER Working Papers 23264, National Bureau of Economic Research, Inc.
    4. Lothar Walter & Alfred Radauer & Martin G. Moehrle, 2017. "The beauty of brimstone butterfly: novelty of patents identified by near environment analysis based on text mining," Scientometrics, Springer;Akadémiai Kiadó, vol. 111(1), pages 103-115, April.

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