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Increasing knowledge worker productivity through a 'virtual mirror' of the social network

Author

Listed:
  • Stori Lynn Hybbeneth
  • Dirk Brunnberg
  • Peter A. Gloor

Abstract

In this paper, we introduce a case study describing the combination of manual survey-based and e-mail-based social network analysis, complemented by an analysis of other electronic means of communication. We present a series of social network-based predictors for collaboration efficiency in knowledge worker teams. This paper illustrates a new way to increase efficiency in working together by analysing the social network of a team of 42 consultants in a high-tech company and comparing it with their utilisation. By bridging structure holes and eliminating bottlenecks, reducing stress for overburdened individuals, connecting isolated individuals and identifying the best network structures for high utilisation and increased job satisfaction our approach offers a blueprint for SNA-based organisational redesign and optimisation.

Suggested Citation

  • Stori Lynn Hybbeneth & Dirk Brunnberg & Peter A. Gloor, 2014. "Increasing knowledge worker productivity through a 'virtual mirror' of the social network," International Journal of Organisational Design and Engineering, Inderscience Enterprises Ltd, vol. 3(3/4), pages 302-316.
    • Handle: RePEc:ids:ijodei:v:3:y:2014:i:3/4:p:302-316
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