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Examining mobile payment user adoption from the perspective of trust transfer

Author

Listed:
  • Hong Yan
  • Kailing Pan

Abstract

The purpose of this paper is to examine mobile payment user adoption using the technology acceptance model (TAM) from the perspective of trust transfer. Based on the 220 valid responses collected from a survey questionnaire, structural equation modelling (SEM) technology was employed to examine the research model. The results indicate that trust in online payment not only has a direct effect on mobile payment trust but also has an indirect effect through perceived ease of use, perceived usefulness and structural assurance. Mobile payment trust further predicts the usage intention of mobile payment. This study provides useful suggestions and implications for academics and practitioners.

Suggested Citation

  • Hong Yan & Kailing Pan, 2015. "Examining mobile payment user adoption from the perspective of trust transfer," International Journal of Networking and Virtual Organisations, Inderscience Enterprises Ltd, vol. 15(2/3), pages 136-151.
    • Handle: RePEc:ids:ijnvor:v:15:y:2015:i:2/3:p:136-151
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    Citations

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    Cited by:

    1. Schmidthuber, Lisa & Maresch, Daniela & Ginner, Michael, 2020. "Disruptive technologies and abundance in the service sector - toward a refined technology acceptance model," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    2. Wenjuan Fan & Jingnan Liu & Shuwan Zhu & Panos M. Pardalos, 2020. "Investigating the impacting factors for the healthcare professionals to adopt artificial intelligence-based medical diagnosis support system (AIMDSS)," Annals of Operations Research, Springer, vol. 294(1), pages 567-592, November.
    3. Arif Hasan & S. K. Gupta, 2020. "Exploring Tourists’ Behavioural Intentions Towards Use of Select Mobile Wallets for Digital Payments," Paradigm, , vol. 24(2), pages 177-194, December.
    4. Sajid, Zoya & Iftikhar, Naba & Ghouri, Ushna & Siddiqui, Humbal & Uddin, Kaleem, 2021. "Examining the role of consumer satisfaction within mobile eco-systems: Evidence from mobile banking services," MPRA Paper 108938, University Library of Munich, Germany.
    5. Torsten J. Gerpott & Phil Meinert, 2016. "Correlates of using the billing system of a mobile network operator to pay for digital goods and services," Information Systems Frontiers, Springer, vol. 18(6), pages 1265-1283, December.
    6. Lingling Gao & Kerem Aksel Waechter, 2017. "Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation," Information Systems Frontiers, Springer, vol. 19(3), pages 525-548, June.
    7. Sabakun Naher Shetu & Md. Muzahidul Islam & Sadia Islam Promi, 2022. "An Empirical Investigation of the Continued Usage Intention of Digital Wallets: The Moderating Role of Perceived Technological Innovativeness," Future Business Journal, Springer, vol. 8(1), pages 1-17, December.
    8. Lingling Gao & Kerem Aksel Waechter, 0. "Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation," Information Systems Frontiers, Springer, vol. 0, pages 1-24.
    9. Jana Prodanova & Sonia San-Martín & Nadia Jiménez, 2017. "Enfoque teórico multidisciplinar para la provisión electrónica de servicios," DOCFRADIS Working Papers 1705, Catedra Fundación Ramón Areces de Distribución Comercial, revised Oct 2017.

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