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Customer-supplier relationship analysis model for the European multichip module (MCM) industry

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  • Rabnawaz Aziz, John C. Beamish

Abstract

This paper presents an overview of the MCM (Multichip Module) technology and illustrates the technological benefits which can be derived by the application of this technology. The paper further shows that the working relationship between the customers and suppliers in MCM industry is extremely poor. A new method for analysing and improving the customer-supplier relationship has been developed and applied within the MCM industry. The paper concludes that their is substantial shortfall in expected performance of both customers and suppliers and shows the need for joint improvement actions to be developed through discussions at joint review meetings.

Suggested Citation

  • Rabnawaz Aziz, John C. Beamish, 2002. "Customer-supplier relationship analysis model for the European multichip module (MCM) industry," International Journal of Manufacturing Technology and Management, Inderscience Enterprises Ltd, vol. 4(3/4), pages 250-263.
    • Handle: RePEc:ids:ijmtma:v:4:y:2002:i:3/4:p:250-263
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