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Competencies management in knowledge-based firms

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  • GianCarlo Michellone, Giuseppe Zollo

Abstract

As people are called to transform data, information and past experiences into effective knowledge, the management of individual competencies will become more and more important in knowledge-based firms. This paper presents both theoretical and practical aspects concerning the management of competencies, based on a seven year field research conducted in a large R&D firm. The main conclusions of the research are: 1) competencies are constructed by organisational members who interact through natural language; 2) it is impossible to separate the act of competencies' identification from the act of evaluation; 3) relevant competencies emerge from explanation discourses delivered by observers in the attempt to justify their judgement about the performance of an individual within given situations; (4) it is possible, by means of fuzzy logic, to design evaluation support systems (ESS) of competencies by analysing explanation discourses. These assumptions are particularly suitable for organisations operating in a turbulent context, where competencies frequently change.

Suggested Citation

  • GianCarlo Michellone, Giuseppe Zollo, 2000. "Competencies management in knowledge-based firms," International Journal of Manufacturing Technology and Management, Inderscience Enterprises Ltd, vol. 1(1), pages 20-41.
    • Handle: RePEc:ids:ijmtma:v:1:y:2000:i:1:p:20-41
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