IDEAS home Printed from https://ideas.repec.org/a/ids/ijmtma/v12y2007i4p384-404.html
   My bibliography  Save this article

A three-stage field service management model for effective post-sales service supply chain management

Author

Listed:
  • Stephen C. Shih

Abstract

Addressing the dynamic and unique characteristics of post-sales field service management, this paper proposes a Three-Stage Field Service Management (3S-FSM) model with optimisation and advanced information technology capabilities for effective post-sales e-service supply chain management. The 3S-FSM model involves a novel approach to creating a new paradigm of supply chain management focusing on implementing integrated Condition-Based Maintenance (CBM) and intelligent field service scheduling solutions in three areas: (1) prognostic CBM capabilities enabled by data mining, (2) prescheduling service territory and field service planning by mathematical programming and service job clustering techniques and (3) multi-criteria field service scheduling and post-scheduling systems learning using fuzzy logic.

Suggested Citation

  • Stephen C. Shih, 2007. "A three-stage field service management model for effective post-sales service supply chain management," International Journal of Manufacturing Technology and Management, Inderscience Enterprises Ltd, vol. 12(4), pages 384-404.
    • Handle: RePEc:ids:ijmtma:v:12:y:2007:i:4:p:384-404
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=13759
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijmtma:v:12:y:2007:i:4:p:384-404. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=21 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.