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Service pricing and customer behaviour strategies of Stackelberg's equilibrium in an unobservable Markovian queue with unreliable server and delayed repairs

Author

Listed:
  • Kamel Meziani
  • Fazia Rahmoune
  • Mohammed Said Radjef

Abstract

In this paper, we model as a Stackelberg game with the service pricing of server and the strategic behaviour of customers in a totally unobservable M/M/1 queueing system subject to random breakdowns and delayed repairs, under a reward-cost structure. For this, we first use the partial generating functions to determine the steady-state condition and the sojourn time of a customer in the considered queueing system. The analytical forms of the service price and the customer entrance strategies of the Stackelberg equilibrium of the game are given. Through numerical examples, we illustrate the effect of the price and the reliability parameters on the entrance probability of customers and the server profit. Finally, we define and solve the corresponding social welfare problem. This study has not only a theoretical aspect, but also a practical one, and it can be adapted to several real-life situations.

Suggested Citation

  • Kamel Meziani & Fazia Rahmoune & Mohammed Said Radjef, 2022. "Service pricing and customer behaviour strategies of Stackelberg's equilibrium in an unobservable Markovian queue with unreliable server and delayed repairs," International Journal of Mathematics in Operational Research, Inderscience Enterprises Ltd, vol. 21(3), pages 281-304.
    • Handle: RePEc:ids:ijmore:v:21:y:2022:i:3:p:281-304
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