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An AHP approach to assessing the relative importance weights of ERP performance measures

Author

Listed:
  • Wen-Hsien Tsai
  • Ping-Yu Hsu
  • Julian Ming-Sung Cheng
  • Yun-Wen Chen

Abstract

Several researchers have proposed various variants of the DeLone and McLean's Information System (IS) success model according to the specific features of problems under study. Among those researchers, Li (1997) and Skok et al. (2001) explored the importance of IS success measures using 7-point and 9-point Likert-type scales, respectively. The results of their research, however, show only the relative importance of IS success measures. Their results remain difficult to be applied to evaluate IS or ERP performance. In view of this, this study aims to present an Analytic Hierarchy Process (AHP) approach to assess the relative importance weights of Enterprise Resource Planning (ERP) systems performance measurement in the post-implementation stage. This approach can be used to select the key performance indicators (KPI) of ERP systems. Our research results indicate that the respondents place the greatest importance on the measures of 'Information Quality' and 'System Quality' that are the fundamental factors for ERP success.

Suggested Citation

  • Wen-Hsien Tsai & Ping-Yu Hsu & Julian Ming-Sung Cheng & Yun-Wen Chen, 2006. "An AHP approach to assessing the relative importance weights of ERP performance measures," International Journal of Management and Enterprise Development, Inderscience Enterprises Ltd, vol. 3(4), pages 351-375.
    • Handle: RePEc:ids:ijmede:v:3:y:2006:i:4:p:351-375
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    Citations

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    Cited by:

    1. Abdesamad Zouine & Pierre Fenies, 2014. "The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology," Post-Print hal-01419785, HAL.
    2. Tuğba Yeğin & Muhammad Ikram, 2022. "Performance Evaluation of Green Furniture Brands in the Marketing 4.0 Period: An Integrated MCDM Approach," Sustainability, MDPI, vol. 14(17), pages 1-32, August.
    3. Nityesh Bhatt & Sunita Guru & Shashank Thanki & Gunjan Sood, 2021. "Analysing the factors affecting the selection of ERP package: a fuzzy AHP approach," Information Systems and e-Business Management, Springer, vol. 19(2), pages 641-682, June.
    4. Arline Savage & Joesph Callaghan & Li Dang & Y. Sun, 2010. "Operating Performance in the Wake of ERP Implementation: Triangulating Results for Chinese Manufacturing Companies," Discussion Paper Series 2010-03, McColl School of Business, Queens University of Charlotte.

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