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Collaboration technology usage for decision in utilising e-wallet in the new normal society: evidence from Greater Jakarta, Indonesia

Author

Listed:
  • Sylvia Samuel
  • John Tampil Purba

Abstract

The analysis suggests a research conceptual model for determining the digital technology approach in the application of e-wallet financial technology by customers, particularly after COVID-19 in Indonesia. E-wallets, a critical digital technology within Fintech, collaborate with various industries, such as online transportation and e-commerce marketplaces to help companies in Indonesia meet customer needs despite government restrictions during the pandemic. This study's participants were millennials who use commonplace digital wallet applications in the urban area of Greater Jakarta. The findings show that all variables significantly impacted people's decisions to purchase digital wallet technology in the pre-new normal of the COVID-19 pandemic. The power of e-wallet digital applications linked to the internet, big data, smartphones, and secure and comfortable technology power has encouraged urban society to employ them. Finally, the digital wallet industry and other information urban ecosystems offer various business options for the post-era of COVID-19.

Suggested Citation

  • Sylvia Samuel & John Tampil Purba, 2025. "Collaboration technology usage for decision in utilising e-wallet in the new normal society: evidence from Greater Jakarta, Indonesia," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 24(1), pages 35-55.
    • Handle: RePEc:ids:ijmdma:v:24:y:2025:i:1:p:35-55
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