IDEAS home Printed from https://ideas.repec.org/a/ids/ijmdma/v15y2016i3-4p308-335.html
   My bibliography  Save this article

Antecedents to behavioural intentions in medical tourism

Author

Listed:
  • M.N. Anish
  • P.B. Dhanish
  • R. Sridharan

Abstract

This paper presents the salient details of a study conducted to determine the effects of service quality, patient satisfaction, image of the hospital, value of service and trust with the hospital on behavioural intentions in the medical tourism area of Kerala. Service quality is measured based on performance score (SERVPERF method). Responses from 411 international patients are used in this study. Nine dimensions of service quality are derived after factor analysis. Role of information and communication technology is used as a separate dimension of service quality in this study. Using regression analysis, it is found that service quality, patient satisfaction, image of the hospital, value of service and trust with the hospital significantly affect mouth publicity and re-purchase intention of international patients. It is also found that service quality, patient satisfaction and value of service significantly affect price sensitivity nature of international patients.

Suggested Citation

  • M.N. Anish & P.B. Dhanish & R. Sridharan, 2016. "Antecedents to behavioural intentions in medical tourism," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 15(3/4), pages 308-335.
    • Handle: RePEc:ids:ijmdma:v:15:y:2016:i:3/4:p:308-335
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=80706
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijmdma:v:15:y:2016:i:3/4:p:308-335. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=19 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.