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The relationships between soft/hard total quality management practices and operational performance in Jordanian manufacturing organisations

Author

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  • Rawan A. Saleh
  • Rateb J. Sweis

Abstract

Previous studies in the field of total quality management (TQM) reported mixed results regarding their relationships with performance. This study, therefore, seeks to investigate the relationships between soft/hard TQM practices and operational performance in Jordanian manufacturing organisations. A questionnaire survey was distributed among the population of the study which consisted of (170) Jordanian manufacturing organisations, certified by ISO 9001 certification. Data obtained from the respondents were then statistically analysed using simple and multiple linear regression analysis to test the study hypotheses. The results of this study confirmed the importance of soft and hard TQM practices to operational performance, and showed that soft TQM practices were more significant than hard TQM practices in their relationships with operational performance. Based upon these results, Jordanian manufacturing organisations should formulate a strategy that considers the importance of soft TQM practices for improving operational performance, and undertaking an integrative paradigm in implementing TQM.

Suggested Citation

  • Rawan A. Saleh & Rateb J. Sweis, 2017. "The relationships between soft/hard total quality management practices and operational performance in Jordanian manufacturing organisations," International Journal of Management Concepts and Philosophy, Inderscience Enterprises Ltd, vol. 10(4), pages 345-377.
    • Handle: RePEc:ids:ijmcph:v:10:y:2017:i:4:p:345-377
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    Citations

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    Cited by:

    1. Sourabh D. Kulkarni & Rajesh J. Dhake & Rakesh D. Raut & Koilakuntla Maddulety, 2018. "Can TOC be the catalyst for lean implementation? A case investigation," International Journal of Management Concepts and Philosophy, Inderscience Enterprises Ltd, vol. 11(3), pages 270-298.
    2. Khurram Rehmani & Yasir Ahmad & Afshan Naseem & Tasweer Hussain Syed, 2020. "Do they really coexist? An empirical analysis of a conjoint implementation of Quality Management System and High Performance Work System on organizational effectiveness," PLOS ONE, Public Library of Science, vol. 15(3), pages 1-20, March.

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