IDEAS home Printed from https://ideas.repec.org/a/ids/ijmcdm/v4y2014i2p96-113.html
   My bibliography  Save this article

Consultant selection for quality management using VIKOR method under fuzzy environment

Author

Listed:
  • Golam Kabir

Abstract

Meditating entities such as consultants can play an important role in successful total quality management (TQM) programme implementation and helps the organisations to attain competitive advantage. In general, many factors affect the appropriate consultant selection problem which adheres to uncertain and imprecise data, and usually several people from different functional areas of the company are involved in this process. In this paper, an improved and more effective TQM consultant selection model has been developed through integrating VIKOR method with fuzzy set theory. Linguistic ratings are expressed in trapezoidal fuzzy numbers to assess the ratings and weights for these factors. A numerical example is proposed to illustrate an application of the proposed model.

Suggested Citation

  • Golam Kabir, 2014. "Consultant selection for quality management using VIKOR method under fuzzy environment," International Journal of Multicriteria Decision Making, Inderscience Enterprises Ltd, vol. 4(2), pages 96-113.
    • Handle: RePEc:ids:ijmcdm:v:4:y:2014:i:2:p:96-113
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=60423
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Bahar Türk & Aysel Erciş, 2015. "Customer love: Research on the ranking of food and beverage locations," Management & Marketing, Sciendo, vol. 10(2), pages 103-117, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijmcdm:v:4:y:2014:i:2:p:96-113. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=350 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.