IDEAS home Printed from https://ideas.repec.org/a/ids/ijlsma/v32y2019i1p91-109.html
   My bibliography  Save this article

Developing system supplier capability by integrating knowledge with customers

Author

Listed:
  • Inga-Lill Carlsson
  • Lars Bengtsson

Abstract

As large corporations outsource parts of their manufacturing and services, many small and medium-sized enterprise (SME) suppliers are expected to deepen their capabilities and take on the role of system suppliers. The purpose of this paper is to analyse how knowledge integration with customers may help a SME develop system supplier capabilities. The study is based on a deep longitudinal case study of a SME manufacturer and focuses on continuous development capability as one of the core system supplier capabilities. The results show that knowledge integration (KI) with customers is an effective means to build system capability but that this is a stepwise process. The study identifies three levels of KI with customers: unidirectional knowledge transfer, mutual knowledge exchange and full-range knowledge integration. The analysis further indicates that each level of KI requires specific supplier capabilities.

Suggested Citation

  • Inga-Lill Carlsson & Lars Bengtsson, 2019. "Developing system supplier capability by integrating knowledge with customers," International Journal of Logistics Systems and Management, Inderscience Enterprises Ltd, vol. 32(1), pages 91-109.
    • Handle: RePEc:ids:ijlsma:v:32:y:2019:i:1:p:91-109
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=97075
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijlsma:v:32:y:2019:i:1:p:91-109. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=134 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.