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Stakeholder e-involvement and participatory tourism planning: analysis of an Italian case study

Author

Listed:
  • Angelo Presenza
  • Roberto Micera
  • Simone Splendiani
  • Giacomo Del Chiappa

Abstract

The purpose of this paper is to explore the potential and challenges of knowledge management, in particular the use of information and communication technologies, in supporting stakeholders' collaboration processes in the tourism destination by focusing on e-democracy. The term e-democracy was coined to define the electronic representation of a democratic process which aims at obtaining stakeholders active participation in the decision-making process about territorial policies and tourism planning. Despite the growing interest that this concept is gaining both in the academia and in the tourism sector, the related research is still at its early stage. This study was carried out to contribute to fill this gap analysing the case study of an Italian region where an e-democracy project on destination governance is currently going on. The main contribution to the body of knowledge, managerial implications and limitations of the study are discussed and future avenues of research are suggested.

Suggested Citation

  • Angelo Presenza & Roberto Micera & Simone Splendiani & Giacomo Del Chiappa, 2014. "Stakeholder e-involvement and participatory tourism planning: analysis of an Italian case study," International Journal of Knowledge-Based Development, Inderscience Enterprises Ltd, vol. 5(3), pages 311-328.
    • Handle: RePEc:ids:ijkbde:v:5:y:2014:i:3:p:311-328
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    Citations

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    Cited by:

    1. Pasquale Del Vecchio & Gioconda Mele & Valentina Ndou & Giustina Secundo, 2018. "Open Innovation and Social Big Data for Sustainability: Evidence from the Tourism Industry," Sustainability, MDPI, vol. 10(9), pages 1-15, September.
    2. Silvia Scaramuzzi & Giovanni Belletti & Paola Biagioni, 2020. "Integrated Supply Chain Projects and multifunctional local development: the creation of a Perfume Valley in Tuscany," Agricultural and Food Economics, Springer;Italian Society of Agricultural Economics (SIDEA), vol. 8(1), pages 1-16, December.
    3. Piera Buonincontri & Roberto Micera, 2016. "The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations," Information Technology & Tourism, Springer, vol. 16(3), pages 285-315, September.
    4. Perles Ribes, José Francisco & Ivars Baidal , Josep, 2018. "Smart sustainability: a new perspective in the sustainable tourism debate," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 151-170.
    5. Sanaz Shafiee & Ali Rajabzadeh Ghatari & Alireza Hasanzadeh & Saeed Jahanyan, 2022. "Developing a model for smart tourism destinations: an interpretive structural modelling approach," Information Technology & Tourism, Springer, vol. 24(4), pages 511-546, December.
    6. Tonino Pencarelli, 2020. "The digital revolution in the travel and tourism industry," Information Technology & Tourism, Springer, vol. 22(3), pages 455-476, September.

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