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Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities

Author

Listed:
  • Patricia W. Pool
  • John A. Parnell
  • John E. Spillan
  • Shawn Carraher
  • Donald L. Lester

Abstract

While e-commerce technology has spread rapidly throughout large firms in the developed world, growth among Small and Medium-sized Enterprises (SMEs) has not been as pervasive. This paper discusses the current state of e-commerce development in SMEs, outlines challenges faced by many SMEs and proposes several options for e-commerce integration. Specific opportunities in the areas of customer service and relationship management, supply chain management and e-commerce support are discussed.

Suggested Citation

  • Patricia W. Pool & John A. Parnell & John E. Spillan & Shawn Carraher & Donald L. Lester, 2006. "Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 5(2/3), pages 97-113.
    • Handle: RePEc:ids:ijitma:v:5:y:2006:i:2/3:p:97-113
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