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The transformation of work in European banks: an analysis of IT skills

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  • Paolo Neirotti
  • Emilio Paolucci

Abstract

Past research on the impact of Information Technology (IT) in retail banks only marginally analysed the relationship between the distribution of IT skills in the workforce and the banks' organisational structure. This article combines case studies and a survey of a sample of European banks, confirming that an upgrading process in IT skills is taking place. Furthermore, the empirical analysis demonstrates how the transition of banks towards new organisational models is correlated with higher average levels of IT skills in the workforce, which allows for exploitation of greater information processing capabilities and mechanisms offered by IT for accessing information. This article reports some considerations about the evolution of work in banks based on obtained empirical evidence, claiming that empowerment trends allowed by IT upskilling do not necessarily imply a growth in the complexity of work.

Suggested Citation

  • Paolo Neirotti & Emilio Paolucci, 2005. "The transformation of work in European banks: an analysis of IT skills," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 4(2), pages 197-213.
    • Handle: RePEc:ids:ijitma:v:4:y:2005:i:2:p:197-213
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    Cited by:

    1. Doris Ritzberger-Grünwald & Alfred Stiglbauer & Walter Waschiczek, 2016. "Banking employment in Austria," Financial Stability Report, Oesterreichische Nationalbank (Austrian Central Bank), issue 32, pages 80-100.

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