ICT-mediated interaction in the organisational IPO model

Interaction in an environment mediated by information and communication technology (ICT) has been developing its own characteristics that are linked to social exchange behaviour; these characteristics help explain preferences in culture, leadership and information, and communication technology adoption. Based on the input-process-output model, the current study statistically examines the effects of culture, technology, and leadership on both ICT-mediated interaction and team performance for the financial service industry. Main research findings indicate that: (1) collectivist culture reveals a gap that decreases team performance, and this gap may be reduced by increasing team interaction within the ICT-mediated communication environment; (2) team members are more unlikely to be tied in synchronous technology (e.g., electronic conference), and are likely to arrange interactive time to respond to queries independently; and (3) the team leader is more likely in favour of both task- and human-oriented behaviours to improve team interaction. Discussion and implications are also addressed.