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Analytical hierarchy process-based maintenance quality function deployment integrating total quality management with total productive maintenance and its application in dairy industry

Author

Listed:
  • Jeffin Johnson
  • V.K. Pramod
  • V.R. Pramod

Abstract

Quality enhancement of the products and services provided by manufacturing enterprises is gaining more and more attention from researchers. This research work leads to the development and implementation of AHP-based maintenance quality function deployment (MQFD) model in the dairy industry. It prioritises and identifies the prominent factors which are involved in the quality performance of the organisation. MQFD model is developed by combining TPM and TQM approaches. AHP was adopted for prioritising the decision alternatives on the basis of the main and sub-factors. Through the evaluation, the local sensitivity of critical factors such as 'increased profit' and 'reliability of decisions' were found to be 0.708 and 0.472, and global sensitivity of the factors such as 'quality of products' and 'TQM tools' were obtained as 0.351 and 0.252. The sensitivity analysis will help the organisation to find the optimum parameter in order to achieve its market goals.

Suggested Citation

  • Jeffin Johnson & V.K. Pramod & V.R. Pramod, 2024. "Analytical hierarchy process-based maintenance quality function deployment integrating total quality management with total productive maintenance and its application in dairy industry," International Journal of Industrial and Systems Engineering, Inderscience Enterprises Ltd, vol. 46(3), pages 404-432.
    • Handle: RePEc:ids:ijisen:v:46:y:2024:i:3:p:404-432
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