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Critical success factors of knowledge management: modelling and comparison using various techniques

Author

Listed:
  • Sanjay Kumar
  • Vinay Singh
  • Abid Haleem

Abstract

Knowledge management (KM) has been increasingly recognised as an emerging field of research in the last few years. The present paper addresses the need of exploring the field of knowledge management. The study presented is an attempt towards identifying important critical success factors (CSFs) of knowledge management relevant to the Indian industry. Literature review and subsequent brainstorming sessions with experts (both from academia and industry) have suggested six most important CSFs. An interpretive structural modelling (ISM)-based model has been presented on these identified CSF. Further, these CSFs have been classified using MICMAC analysis. Contextual relationships among CSFs have also been established using experts' opinions. This paper may help researcher and practicing managers to understand interaction among these CSFs and its overall effect on successful KM implementation. Further, this understanding may be helpful in framing the policies and strategies to manage KM processes and activities.

Suggested Citation

  • Sanjay Kumar & Vinay Singh & Abid Haleem, 2015. "Critical success factors of knowledge management: modelling and comparison using various techniques," International Journal of Industrial and Systems Engineering, Inderscience Enterprises Ltd, vol. 21(2), pages 180-206.
    • Handle: RePEc:ids:ijisen:v:21:y:2015:i:2:p:180-206
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    Citations

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    Cited by:

    1. Vincenzo Formisano & Francesco Caputo & Raffaele D?amore, 2015. "Tratti evolutivi della societ? della conoscenza: il contributo degli studi sulle reti nella prospettiva sistemica," ESPERIENZE D'IMPRESA, FrancoAngeli Editore, vol. 2015(2), pages 73-94.
    2. Bisma Mannan & Abid Haleem, 2017. "Understanding major dimensions and determinants that help in diffusion & adoption of product innovation: using AHP approach," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 7(1), pages 1-24, December.
    3. Primiano Nauta & Biagio Merola & Francesco Caputo & Federica Evangelista, 2018. "Reflections on the Role of University to Face the Challenges of Knowledge Society for the Local Economic Development," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(1), pages 180-198, March.
    4. Abdulaziz Abdulmohsen Alfalih & Abdullah Abdulmohsen Alfalih, 2021. "The Impact of Background Characteristics on Graduate School Attendance: Evidence from a Developing Economy," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(1), pages 363-383, March.

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