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A continuous sampling approach to pharmacy operation efficiency study

Author

Listed:
  • Alex C. Lin
  • Samuel H. Huang

Abstract

The service sector now makes up more than 70% of the US economy, yet its productivity growth is anaemic compared to that of manufacturing. This created a sense of urgency for efficiency improvement, especially in pharmacy operations due to a severe shortage of pharmacists. In pharmacy operations, it very difficult to apply the traditional time study approach in measuring efficiency. This paper uses a continuous sampling approach based on video recording technology to comprehensively measure pharmacy operation efficiency. The study was conducted at eight sites of a major community pharmacy. The results were analysed and opportunities for improvement were identified.

Suggested Citation

  • Alex C. Lin & Samuel H. Huang, 2006. "A continuous sampling approach to pharmacy operation efficiency study," International Journal of Industrial and Systems Engineering, Inderscience Enterprises Ltd, vol. 1(1/2), pages 263-283.
    • Handle: RePEc:ids:ijisen:v:1:y:2006:i:1/2:p:263-283
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