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Using fuzzy AHP for warranty management improvement

Author

Listed:
  • Ahmad Sarfaraz
  • Kouroush Jenab
  • Arna Suwanvaraboon

Abstract

Nowadays, in warranty management, the problem of decision making where the operator will obtain the spare part for the warranty assistance with minimal effects on the assembly line becomes a challenge. Based on the decision criteria (extra stock, terms, reliability, cost, and amount) and available alternatives (warehouse, cannibalisation, and purchasing), we will take into consideration the most final score of alternatives with respect to the criteria that must be taken into account. Using Delphi method, this study employs a fuzzy AHP decision making approach to solve the problem. A case study is presented to demonstrate the application of the fuzzy analytic hierarchy process (fuzzy AHP) approach.

Suggested Citation

  • Ahmad Sarfaraz & Kouroush Jenab & Arna Suwanvaraboon, 2014. "Using fuzzy AHP for warranty management improvement," International Journal of Industrial and Systems Engineering, Inderscience Enterprises Ltd, vol. 17(1), pages 34-53.
    • Handle: RePEc:ids:ijisen:v:17:y:2014:i:1:p:34-53
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