IDEAS home Printed from https://ideas.repec.org/a/ids/ijisde/v6y2012i4p368-391.html
   My bibliography  Save this article

Towards availability and sustainability in customer value assessment of asset management services

Author

Listed:
  • Ville Ojanen
  • Toni Ahonen
  • Markku Reunanen
  • Jyri Hanski

Abstract

Purchasing a solution is an asset management option for a customer of industrial maintenance solution providers. It needs to be justified, e.g. by achieving energy savings or increasing the availability of a production system. Therefore, the value elements of such solutions should be identified and quantified wherever possible. Although research on customer value in product, service and solution management has clearly increased in recent years, a common understanding of comprehensive value assessment in industrial service management is as yet incomplete. In our paper, we present an integrated methodology for assessing the value of asset management services. The approach combines a qualitative service-oriented Quality Function Deployment (QFD) method with a quantitative method for assessing the customer value including availability and economic sustainability elements. The utilisation of the approach is illustrated by means of a real-world case study of a value-based assessment and development of the service portfolio of an industrial solution provider.

Suggested Citation

  • Ville Ojanen & Toni Ahonen & Markku Reunanen & Jyri Hanski, 2012. "Towards availability and sustainability in customer value assessment of asset management services," International Journal of Innovation and Sustainable Development, Inderscience Enterprises Ltd, vol. 6(4), pages 368-391.
    • Handle: RePEc:ids:ijisde:v:6:y:2012:i:4:p:368-391
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=50866
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Marco Bertoni, 2019. "Multi-Criteria Decision Making for Sustainability and Value Assessment in Early PSS Design," Sustainability, MDPI, vol. 11(7), pages 1-27, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijisde:v:6:y:2012:i:4:p:368-391. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=33 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.