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Evaluation method of service quality of college students' innovation and entrepreneurship education based on AHP-DEA method

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  • Qingqin Chen

Abstract

In order to overcome the problems of time-consuming and low accuracy of quality evaluation methods, this paper proposes a service quality evaluation method of college students' innovation and entrepreneurship education based on Analytic Hierarchy Process-Data Envelopment AnAlysis (AHP-DEA). Firstly, the evaluation system of education service quality is constructed, and the service quality evaluation data is collected by using multi-thread new application programming interface (NAPI). Secondly, meaningless evaluation data is removed by time constraint. Then, the judgement matrix is constructed, the quality evaluation function is constructed with data envelopment analysis (DEA) method, the total ranking weight is calculated, and the evaluation value is solved by linear weighting method to realise the service quality evaluation. Experimental results show that the average time of this method is 52.8 ms, the weight calculation error rate is 2.2%, the average evaluation accuracy rate is 96.4%, and the practical application effect is good.

Suggested Citation

  • Qingqin Chen, 2025. "Evaluation method of service quality of college students' innovation and entrepreneurship education based on AHP-DEA method," International Journal of Innovation and Sustainable Development, Inderscience Enterprises Ltd, vol. 19(1), pages 26-42.
    • Handle: RePEc:ids:ijisde:v:19:y:2025:i:1:p:26-42
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