IDEAS home Printed from https://ideas.repec.org/a/ids/ijiscm/v14y2024i2p176-197.html
   My bibliography  Save this article

Adoption of new-age technology for quality client service through smart real estate management

Author

Listed:
  • Sathyanarayana Kaliprasad
  • Veer P. Gangwar
  • Raj Kumar Singh

Abstract

The study aims to investigate the adoption of smart technology in real estate for quality client service. In recent years, the use of technology in real estate has increased, such as in app-based society and resident services. The study collected empirical data from 487 real estate executives through purposive sampling. The survey was conducted using a structured questionnaire. Findings suggest that speed of delivery, enjoyment of using the technology, and control of the technology are more important in the acceptance of smart technology in real estate for quality service delivery. Further, perceived value and perceived trust have a significant positive role in the adoption of smart technology for client services. Conversely, the perceived risk significantly negatively impacts adopting smart technology in real estate for quality client service. Theoretically, this study contributes by extending the applications of technology adoption in real estate for offering quality services to clients.

Suggested Citation

  • Sathyanarayana Kaliprasad & Veer P. Gangwar & Raj Kumar Singh, 2024. "Adoption of new-age technology for quality client service through smart real estate management," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 14(2), pages 176-197.
    • Handle: RePEc:ids:ijiscm:v:14:y:2024:i:2:p:176-197
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=140620
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijiscm:v:14:y:2024:i:2:p:176-197. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=79 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.