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Text me on WhatsApp, let us talk about brands! The power of mobile word of mouth on mobile purchase intention

Author

Listed:
  • Ismail Erkan
  • Abdulaziz Elwalda
  • Mushfiqur Rahman
  • Seden Doğan
  • Sinan Nardali

Abstract

The aim of this research is to examine the impacts of MWOM conversations in mobile messaging applications on mobile purchase intention. With this purpose, we developed a conceptual model based on the information acceptance model (IACM). Data collected from 385 participants were analysed using structural equation modelling (SEM). The results support the proposed model and provide both theoretical and practical implications for marketers. This study demonstrates that MWOM in messaging applications has a significant positive impact on mobile purchase intention, which in turn affects both social commerce intention and offline purchase intention.

Suggested Citation

  • Ismail Erkan & Abdulaziz Elwalda & Mushfiqur Rahman & Seden Doğan & Sinan Nardali, 2019. "Text me on WhatsApp, let us talk about brands! The power of mobile word of mouth on mobile purchase intention," International Journal of Internet Marketing and Advertising, Inderscience Enterprises Ltd, vol. 13(3), pages 218-234.
    • Handle: RePEc:ids:ijimad:v:13:y:2019:i:3:p:218-234
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