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Analysing impact of IT investments on banks' performance using multi-stage DEA

Author

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  • Ankit Mehrotra
  • Reeti Agarwal

Abstract

The paper studies the impact of investments made in information technology (IT) on firm performance. The paper makes use of multi-stage data envelopment analysis (DEA) to find out the marginal impact of IT investment on firm performance. The paper uses a three-stage DEA approach by introducing a new variable, i.e., communication expenses to study what bearing IT has on firm efficiency attainment. The paper also extends existing literature related to the indirect influence of IT on firm performance by making use of a non-parametric approach, DEA. To attain the aims of the study, data from a number of banks was considered for a period of five years. The study introduced IT variables at two stages of the analysis to analyse its marginal effect on efficiency outcome.

Suggested Citation

  • Ankit Mehrotra & Reeti Agarwal, 2023. "Analysing impact of IT investments on banks' performance using multi-stage DEA," International Journal of Information and Decision Sciences, Inderscience Enterprises Ltd, vol. 15(2), pages 201-220.
    • Handle: RePEc:ids:ijidsc:v:15:y:2023:i:2:p:201-220
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    Citations

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    Cited by:

    1. Kumar, Jitender & Katiyar, Gagan & Mehrotra, Ankit & Attri, Rekha & Vishnoi, Sushant Kumar, 2024. "Connecting BOP consumers and retailers: What drives small-time retailing through social media?," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    2. Broccardo, Laura & Tenucci, Andrea & Agarwal, Reeti & Alshibani, Safiya Mukhtar, 2024. "Steering digitalization and management control maturity in small and medium enterprises (SMEs)," Technological Forecasting and Social Change, Elsevier, vol. 204(C).

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