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Factors contributing to successful ERP implementation in locally-owned and multinational firms in India

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  • Yogesh K. Dwivedi
  • Boumediene Ramdani
  • Michael D. Williams
  • Amit Mitra
  • Raghav Sukumar
  • Janet Williams

Abstract

This paper aims to explore the factors contributing to the successful implementation of enterprise resource planning (ERP) systems in Indian firms. It also aims to explore the similarities and differences in ERP implementation between locally-owned and multinational companies in India. An in-depth literature review led to identifying 14 factors that contribute to the successful implementation of ERP systems. Using these factors as a basis, a survey was carried out. Data were collected from 56 project managers and business analysts who were involved in ERP implementation in both locally-owned and multinational companies. Findings suggest that business plan and vision, project management and top management support were perceived as three key factors contributing to the successful implementation of ERP systems. Surprisingly, the result revealed no significant differences between locally-owned and multinational companies. Compared to project managers, business analysts seem to give more importance to vendor selection and the appropriateness of information technology legacy systems.

Suggested Citation

  • Yogesh K. Dwivedi & Boumediene Ramdani & Michael D. Williams & Amit Mitra & Raghav Sukumar & Janet Williams, 2013. "Factors contributing to successful ERP implementation in locally-owned and multinational firms in India," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 6(4), pages 458-476.
    • Handle: RePEc:ids:ijicbm:v:6:y:2013:i:4:p:458-476
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    Cited by:

    1. Dakshitha N. Jinasena & Konstantina Spanaki & Thanos Papadopoulos & Maria E. Balta, 2023. "Success and Failure Retrospectives of FinTech Projects: A Case Study Approach," Information Systems Frontiers, Springer, vol. 25(1), pages 259-274, February.

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