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A study on sales promotions using mobile coupons for the Indian quick-service restaurants

Author

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  • Sandeep Gupta
  • O.P. Wali

Abstract

Restaurants have relied on 'word of mouth' communication (Longart, 2010) and is rewarding customers not only for repeated business but also for referring family and friends. However, Indian restaurants have been laggard in embracing paper coupons. Nevertheless, recently with the maturing of mobile technology and smartphones, which are getting ubiquitous, a lot has changed. Restaurants in India have adopted mobile couponing leaving paper coupons, which were never really used in India, as they were in the west where newspapers were filled with coupons and said to have the highest redemption rates (Teel et al., 1980). The present research focuses on mobile coupons various determinants and their impact on purchase in context with Indian quick-service restaurants (QSR). The findings suggests that customers have found mobile coupons helpful in saving money. Hedonic and utilitarian attitude have a moderating effect on the customers propensity to use mobile coupons to make a purchase.

Suggested Citation

  • Sandeep Gupta & O.P. Wali, 2020. "A study on sales promotions using mobile coupons for the Indian quick-service restaurants," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 21(1), pages 5-24.
    • Handle: RePEc:ids:ijicbm:v:21:y:2020:i:1:p:5-24
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    Cited by:

    1. Robert Stefko & Radovan Bacik & Richard Fedorko & Maria Olearova, 2022. "Gender-generation characteristic in relation to the customer behavior and purchasing process in terms of mobile marketing," Oeconomia Copernicana, Institute of Economic Research, vol. 13(1), pages 181-223, March.

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