Identifying and implementing CSFs for transforming success rate in IT project management

The purpose of this research is to identify effectiveness drivers in Indian software outsourcing industry through stakeholder's participation and use them for achieving better project success. The effectiveness drivers were identified using two-phase approaches by the stakeholders. In the first phase brain storming was done to identify a list of effectiveness drivers. In the second phase the drivers were prioritised by the stakeholders, based on their perception of these drivers for better project success and the top five drivers were identified. Using MCDM approach, a scorecard was developed to monitor the health of ongoing projects so that a better project success rate is achieved. Communication, requirement management, process implementation, customer management and team skills were identified as the top five effectiveness drivers. This research puts a process in place for identifying and implementing CSFs through project stakeholders to supplement Nasir et al. (2011) observation of inconsistency in CSFs from different studies.