IDEAS home Printed from https://ideas.repec.org/a/ids/ijicbm/v10y2015i4p460-475.html
   My bibliography  Save this article

HR service dimensions of quality of work life factors: IT enabled services perspectives in India

Author

Listed:
  • Tripti Singh
  • Shefali Nandan
  • Ginni Chawla

Abstract

With the changing work-life parameters, quality of work life (QWL) is becoming an important issue from the perspective of an organisation as well as employees. India's competitive cost advantage of Information Technology Enabled Services (ITES) industry can be attributed to its people, particularly HR practices. The present paper identifies various dimensions of HR services of QWL factors through empirical study. The five QWL factors identified are: social aspects, work aspects, human resource policies, work environment, and other life domain factors. The study makes an attempt to integrate the concepts of HR service quality and QWL factors. The identified HR service dimensions are empathy, responsiveness, tangibility, safety and security and reliability.

Suggested Citation

  • Tripti Singh & Shefali Nandan & Ginni Chawla, 2015. "HR service dimensions of quality of work life factors: IT enabled services perspectives in India," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 10(4), pages 460-475.
    • Handle: RePEc:ids:ijicbm:v:10:y:2015:i:4:p:460-475
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=69647
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Reshmi Banerjee & Avani Desai, 2021. "A Study of Competencies and Challenges of Indian Women Entrepreneurs," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 4, pages 105-130.
    2. Arif Partono Prasetio, 2016. "The Effect of Human Resource Practice, Perceived Organizational Support and Work-Life Balance in Enhancing Employee's Affective Commitment," GATR Journals jmmr231, Global Academy of Training and Research (GATR) Enterprise.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijicbm:v:10:y:2015:i:4:p:460-475. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=235 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.