IDEAS home Printed from https://ideas.repec.org/a/ids/ijgenv/v17y2018i2-3p175-196.html
   My bibliography  Save this article

Towards sustainability performance management system of tourism enterprises: a tourism sustainable balanced scorecard framework

Author

Listed:
  • Ioanna Giannoukou
  • Christina C. Beneki

Abstract

This paper intends to provide the components and the process for a firm to establish, maintain and improve a culture of sustainable development in firms in the field of tourism and a framework for an effective management system, the performance of which can be monitored and verified. It is applicable to all firms in the entire tourism industry such as hotels, restaurants, tourism agents, and tour operators. The results are identified through the development of sustainable tourism performance criteria and indicators, which have been divided around four main perspectives: institutional; economic; socio cultural; and environmental. The management tool and methodology of the traditional balanced scorecard have been developed further towards the tourism sustainability balance scorecard integrating institutional, economic, socio-cultural and environmental perspectives. The tourism sustainability balanced scorecard defines the causal relation between factors of firms in order to establish priorities and targets in a rational decision-making process.

Suggested Citation

  • Ioanna Giannoukou & Christina C. Beneki, 2018. "Towards sustainability performance management system of tourism enterprises: a tourism sustainable balanced scorecard framework," International Journal of Global Environmental Issues, Inderscience Enterprises Ltd, vol. 17(2/3), pages 175-196.
    • Handle: RePEc:ids:ijgenv:v:17:y:2018:i:2/3:p:175-196
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=91457
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Natalia Antonova & Ines Ruiz-Rosa & Javier Mendoza-Jimenez, 2022. "Water Resource Management in Hotels Using a Sustainable Balanced Scorecard," Sustainability, MDPI, vol. 14(13), pages 1-19, July.
    2. Monica Aureliana Petcu & Maria Iulia Sobolevschi-David & Stefania Cristina Curea, 2021. "Configuration of an Integrated Quality-Social Responsibility-Performance Management System in the Hospitality Industry. Case Studies: Balneary Tourism Romania," Sustainability, MDPI, vol. 13(13), pages 1-17, June.
    3. Sooksan Kantabutra, 2022. "Toward a System Theory of Corporate Sustainability: An Interim Struggle," Sustainability, MDPI, vol. 14(23), pages 1-27, November.
    4. Eva Benková & Peter Gallo & Beáta Balogová & Jozef Nemec, 2020. "Factors Affecting the Use of Balanced Scorecard in Measuring Company Performance," Sustainability, MDPI, vol. 12(3), pages 1-18, February.
    5. Ivo Hristov & Antonio Chirico & Andrea Appolloni, 2019. "Sustainability Value Creation, Survival, and Growth of the Company: A Critical Perspective in the Sustainability Balanced Scorecard (SBSC)," Sustainability, MDPI, vol. 11(7), pages 1-19, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijgenv:v:17:y:2018:i:2/3:p:175-196. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=14 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.