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Impacts of information system maturity on SME performance and the contribution of dynamic capabilities

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  • Jean Robert Kala Kamdjoug

Abstract

An examination of the digitalisation accomplishment and digital capabilities of small and medium enterprises (SMEs), called information system (IS) maturity, has become a significant concern for the managers of SMEs. By drawing support from dynamics capabilities theory, this study explores the determinants of IS maturity and how IS maturity influences the business performance of Cameroonian SMEs. To investigate the gaps in the literature, we propose a structural research model. This model is analysed using partial least squares approach on 212 Cameroonian SMEs with functional IS. We highlight that dynamic capabilities are effective explainers of variance in IS maturity, underlining these assets' importance to a firm's business performance. The outcomes of this study serve as components for SME managers' two consecutive goals. First, the availability of effective dynamic capabilities to SMEs helps in the improvement of IS maturity. Second, a high IS maturity level allows SMEs to improve their business performance.

Suggested Citation

  • Jean Robert Kala Kamdjoug, 2025. "Impacts of information system maturity on SME performance and the contribution of dynamic capabilities," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 54(2), pages 175-206.
    • Handle: RePEc:ids:ijesbu:v:54:y:2025:i:2:p:175-206
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