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The impact of technostress on small business owners burnout: the mediating role of strain

Author

Listed:
  • Alexandre Benzari
  • Anis Khedhaouria
  • Olivier Torrès
  • Alain Cucchi

Abstract

A revised stress-strain-outcome (SSO) model of burnout was empirically tested with a large sample of 239 small business owners. Our model differentiates the consequences of strain into short-term and long-term consequences to study the mechanisms through which technostress (technostressors) affects strain (short-term consequence) and job burnout as an outcome (long-term consequence). Our results revealed three technostressors (techno-induced work overload, techno-induced job insecurity, and techno-induced role ambiguity) to be positively and directly associated with small business owners' strain. There was no direct effect of technostressors on burnout. Considering the short-term and long-term consequences, strain fully mediated the relationship between technostressors and burnout. Implications for theory and practice are discussed.

Suggested Citation

  • Alexandre Benzari & Anis Khedhaouria & Olivier Torrès & Alain Cucchi, 2024. "The impact of technostress on small business owners burnout: the mediating role of strain," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 52(4), pages 473-504.
    • Handle: RePEc:ids:ijesbu:v:52:y:2024:i:4:p:473-504
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